Refund Policy :

1. General Refund Policy :  

A 100% refund will be granted only in the event of a cancellation within 10 days of signing the initial contract. All sales are final after this period.

In case of refund - the refund would be processed within 7 days of getting accepted.

2. Payment Structure :

Payments for projects may be split into monthly installments for the client’s convenience. However, once a payment or deposit is made, it becomes non-refundable.

Digital Marketing Packages : 

All digital marketing packages, including creative services or advertising services, are non-refundable. Clients may cancel services by providing a written notice 30 days in advance, as outlined in the contract.

4. Services Already Delivered :

Refunds will not be provided for services that have been delivered, initiated, or for any non-recoverable charges incurred by Cosmoon Media. Once an initial draft or deliverable is provided, no payment will be refunded.

5. Partial Refunds :

Cosmoon Media does not offer partial refunds for projects that are mid-way through a milestone phase.

6. Third-Party Online Marketing Services :

Payments made for third-party online marketing services are non-refundable. Once a payment is made, no refunds or credits will be issued under any circumstances.

7. Abandoned or Dormant Projects :

Refunds are not available for deposits or payments on projects that are abandoned or remain dormant for over 30 days. If services are signed up for but remain unused, the client is still liable for payment.

8. Billing Cycles and Cancellation :

Billing cycles for ongoing services will continue until a written cancellation notice is received from the client. No refunds will be issued for billing cycles that have already commenced.



NOTE :

All refund amounts and transactions are handled in Indian Rupees (INR).Refund requests must strictly adhere to the terms outlined in this policy.

Cosmoon Media reserves the right to modify or update this refund policy at any time without prior notice.

Clients are encouraged to review this policy regularly to stay informed of any changes.